Read what clients have said about working with Richard and Claire Knowles.


I have used it (Process Enneagram) in companies and communities in Australia, South Africa, Namibia, New Zealand, Canada, USA, Mexico, Japan, Malaysia, Thailand, Singapore, China, Germany and Indonesia with groups as diverse as coal miners and steel makers through to lawyers, accountants and those charged with shaping the future of South Africa for the next 20 years. In every single case, I’ve been able to achieve results that would have been unheard of using other processes.”

~ Tim Dalmau, The Dalmau Network Group, Australia


“It was a pleasure and a significant experience to have a person of your profile in our plant last week. You are like a “Deming of Leadership” and the impact of your workshops will be felt for a long time.

I believe we have achieved the objectives we have set for the workshops-to revisit the basics and develop a simple Process Enneagram for the warehouse.
A valuable lesson from the workshops was the difference between the espoused values and the values-in-use. Something we will focus on.”

~ Corné van der Merwe, Weir Minerals Australia


“Each week our management group meets and uses the model (Process Enneagram) to co-create a context to help us deal with issues such as funding, difficult clients, interagency relationships, staff morale, etc. Using it (the model), we constantly reaffirm who we are and what we are trying to achieve.”

~ Barrie Evans, Ph.D., Madame Vanier Children’s Services, London, Ontario, Canada


“I would recommend this annually! I think it is important to take a break from the routine and re-discover yourself. Claire (presenter), you’re an outstanding workshop leader, who’s warmth and caring nature made us open up very easily. Thank you.”

~ Workshop participant in Personal & Professional Path-finding