"I have known Dick and Claire Knowles since 2000 when I was privileged enough to be trained as a safety facilitator using their philosophy. Once in your career you come across one of those life changing experiences with life changing people- these 2 weeks back in 2000 was that once in a career opportunity for me. After seeing business through this new paradigm my team eliminated injuries from the manufacturing site that I was responsible for. Interestingly enough (actually not so when you understand the paradigm) other business metrics such as efficiency, quality and customer service improved at a similar rate. Ever since those days I have used this view of the world to improve other businesses that I have been responsible for with very good outcomes. We have recently had Dick and Claire run a workshop within my organization again- the feedback from everyone, at all levels, about their teachings, about the benefits of their teachings and about Dick and Claire as people has been outstanding. One of my colleagues described Dick as a the "Deming of Leadership" This is a very appropriate metaphor for both Dick and Claire. I thoroughly recommend these two inspiring people to anyone who is struggling to get what they want in an organisation and wants to do something different. I am happy to be contacted directly for a personal reference."
~ Paul Avey, Managing Director,
Australia